酒店管理英语【2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载】

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第一单元 酒店概况1

Part Ⅰ　 Dialogues对话1

Sample Dialogue 11

Sample Dialogue 22

Useful Expressions3

Situational Dialogues4

Part Ⅱ　 Text A A Brief Introduction to Hospitality Industry and Hospitality Management4

New Words6

Phrases and Expressions7

Notes to the Text8

Exercises9

Text B The Development of the Hospitality Industry and Its Classification12

New Words20

Phrases and Expressions22

Notes to the Text23

Part Ⅲ Extended Reading26

第二单元 前台服务29

Part Ⅰ Dialogues29

Sample Dialogue 129

Sample Dialogue 230

Useful Expressions31

Situational Dialogues31

Part Ⅱ Text A The Front Office32

New Words34

Phrases and Expressions34

Notes to the Text35

Exercises36

Text B Checking-in and Checking-out39

New Words42

Phrases and Expressions43

Notes to the Text44

Part Ⅲ Extended Reading47

第三单元 客房服务52

Part Ⅰ Dialogues52

Sample Dialogue 152

Sample Dialogue 253

Useful Expressions54

Situational Dialogues54

Part Ⅱ Text A The Housekeeping Department55

New Words57

Phrases and Expressions58

Notes to the Text59

Exercises60

Text B The Relations between Housekeeping Department and Front Office Department63

New Words65

Phrases and Expressions65

Notes to the Text65

Part Ⅲ Extended Reading68

第四单元 餐饮服务71

Part Ⅰ Dialogues71

Sample Dialogue 171

Sample Dialogue 272

Useful Expressions73

Situational Dialogues74

Part Ⅱ Text A Food Service Management in a Hotel74

New Words76

Phrases and Expressions77

Notes to the Text77

Exercises79

Text B Taking Orders81

New Words83

Phrases and Expressions84

Notes to the Text84

Part Ⅲ Extended Reading87

第五单元 健身、娱乐及商务中心94

Part Ⅰ Dialogues94

Sample Dialogue 194

Sample Dialogue 295

Useful Expressions96

Situational Dialogues97

Part Ⅱ Text A Recreation Industry in the U.S97

New Words99

Phrases and Expressions100

Notes to the Text101

Exercises102

Text B Facilities for Business105

New Words107

Phrases and Expressions107

Notes to the Text108

Part Ⅲ Extended Reading111

第六单元 付款114

Part Ⅰ Dialogues114

Sample Dialogue 1114

Sample Dialogue 2115

Useful Expressions116

Situational Dialogues116

Part Ⅱ Text A Ways of Payment in the Hotel117

New Words121

Phrases and Expressions122

Notes to the Text122

Exercises123

Text B Revenue Management of the Hotel126

New Words128

Phrases and Expressions129

Notes to the Text129

Part Ⅲ Extended Reading132

第七单元 处理投诉135

Part Ⅰ Dialogues135

Sample Dialogue 1135

Sample Dialogue 2136

Useful Expressions137

Situational Dialogues137

Part Ⅱ Text A Taking Complaints as Opportunities138

New Words140

Phrases and Expressions141

Notes to the Text141

Exercises143

Text B Dealing with Guests'Complaints145

New Words147

Phrases and Expressions148

Notes to the Text148

Part Ⅲ Extended Reading151

第八单元 酒店安全管理155

Part Ⅰ Dialogues155

Sample Dialogue 1155

Sample Dialogue 2156

Useful Expressions157

Situational Dialogues158

Part Ⅱ Text A The Importance of Security in a Hotel158

New Words161

Phrases and Expressions162

Notes to the Text163

Exercises165

Text B Security Problems in a Hotel167

New Words169

Phrases and Expressions171

Notes to the Text171

Part Ⅲ Extended Reading175

第九单元 酒店的环保行动179

Part Ⅰ Dialogues179

Sample Dialogue 1179

Sample Dialogue 2180

Useful Expressions181

Situational Dialogues182

Part Ⅱ Text A The Important Role of Biodiversity183

New Words185

Phrases and Expressions187

Notes to the Text187

Exercises189

Text B The Eco Hotel192

New Words194

Phrases and Expressions194

Notes to the Text195

Part Ⅲ Extended Reading198

Appendix附录202

Appendix 1 AAA's Lodging Diamond Ratings202

Appendix 2 Lodging Star Criteria205

Appendix 3 Hotel Criteria 2014217

Appendix 4 Translation for the Texts238

Appendix 5 Key to the Exercises255

Postscript后记278